Resume Example
Customer Success Manager Resume Example
An ATS-friendly customer success manager resume framework you can use as a starting point. Open it in the RoleForge builder, swap in your own experience, and tailor it to the job you want.
Naledi Sithole
naledi@email.com· (000) 000-0000· Nairobi, Kenya· linkedin.com/in/naledi-sithole
Summary
Customer success manager who protects and grows revenue, not just goodwill.
Skills
Stakeholder Management · Cross-functional Leadership · Roadmapping · Data Analysis · Coaching · Strategy · Execution
Experience
Customer Success Manager — Nyota Pay
03/2022 – Present
- Owned a $14M ARR book across 80 accounts; net retention 118% over rolling 4 quarters.
- Surfaced expansion opportunities adding $2.1M in upsell ARR within 12 months.
- Rebuilt the QBR template now in use across all 6 CS pods; executive attendance up 44%.
Customer Success Manager — Cohort Studios
08/2019 – 02/2022
- Built and shipped 12 customer success manager-led initiatives across two product lines.
- Reduced cycle time by 28% in the first year by introducing a lightweight planning rhythm and dependency tracker.
- Partnered with finance and ops to forecast headcount and resource needs over a rolling 12-month horizon.
Education
BSc, Relevant Field
Riverside University
2014 – 2018
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